Policy on Privacy of Client Personal Information

Donald’s Ducts & Metal Art is committed to protecting the privacy and

security of every customer’s personal information obtained by reason of your

customer relationship with us. This policy explains the types of customer

personal information we collect, how it is used, and the steps we take to

ensure your personal information is handled appropriately.

Our policies and practices have been designed to comply with the Personal

Information Protection and Electronic Documents Act (PIPEDA) and

corresponding provincial privacy acts.

What is personal information?

Personal information is information that refers to an individual specifically

and is recorded in any form. Personal information includes such things as

age, income, date of birth, ethnic origin, medical records and credit

records. Information about individuals contained in the following documents

is not considered personal information:

• public telephone directories, where the subscriber can refuse to be listed,

• professional and business directories available to the public,

• certain public registries and court records,

• certain other publicly available printed and electronic publications.

My commitment to your privacy is governed by the following privacy principles:

1. We are accountable to you.

Donald’s Ducts & Metal Art is responsible for all personal information

under its control.

2. We let you know why we collect your personal information.

Donald’s Ducts & Metal Art identifies the purpose for which your personal

information is collected. We do this before or at the time the information is

actually is collected.

3. I obtain your consent to collect, use or disclose your personal information.

Donald’s Ducts & Metal Art obtains your consent to collect, use or

disclose personal information. The method of obtaining consent is appropriate

to the type of personal information being collected, used or disclosed:

• Donald’s Ducts & Metal Art will obtain your express consent (verbal,

written or electronic agreement) to collect, use or disclose sensitive

personal information.

• Donald’s Ducts & Metal Art will use implied consent to collect, use

or disclose your personal information where one or more of the following apply:

- express consent has previously been given,

- where the purpose of using the personal information is reasonably apparent

to you.

You can change your consent preferences at any time by contacting Donald’s Ducts & Metal Art as noted below.

4. I limit collection of your personal information.

Donald’s Ducts & Metal Art collects only the information required to

provide services to you. If the personal information we require is collected

for a reason other than to provide services, your consent will be obtained

before or at the time the information is collected. Donald’s Ducts & Metal Art

will collect personal information only by clear, fair and lawful means.

Examples of why we collect personal information include:

• Communicating with you generally.

• Processing and keeping track of discussions, strategies, initiatives and

related activities; and reporting back to you.

• Providing services requested by you.

• Recommending products and services that Donald’s Ducts & Metal Art

believes will be of interest and provide value to you.

• To comply with legal and governmental requirements.

5. We limit use, disclosure and retention of your personal information.

Donald’s Ducts & Metal Art uses and discloses your personal

information only for the purpose it was collected. Donald’s Ducts & Metal Art

does not sell or rent personal information to any organization or

person for any reason. We do not share your personal information with third

parties; and we retain your personal information only as long as it is

required for our business relationship or as required by federal and

provincial laws.

6. We keep your personal information up-to-date and accurate.

Donald’s Ducts & Metal Art keeps your personal information up-to-date,

accurate and relevant for its intended use. You may request access to the

personal information we have on record in order to review and amend the

information, as appropriate.

7. The security of your personal information is a priority for Donald’s Ducts & Metal Art.

We take steps to safeguard your personal information, regardless of the

format in which it is held, including:

• physical security measures such as restricted access areas and locked filing

cabinets;

• electronic security measures for computerized personal information such a

password protection;

8. We are open about our privacy and security policy.

We are committed to providing you with understandable and easily available

information about our policy and practices related to the management of your

personal information. This policy and any related information is available at

all times on our web site, http://donhood.wix.com/donalds-ducts under “Privacy Policy” or

upon request. To contact us, refer to the “Contact Us” section below.

9. We provide access to your personal information stored by Donald’s Ducts & Metal Art.

You can request access to your personal information stored by Donald’s Ducts & Metal

Art. To contact us, refer to the detail below. Upon

receiving such a request, Donald’s Ducts & Metal Art will:

• Inform you about what type of personal information we have on record or in

our control, how it is used and to whom it may have been disclosed.

• Provide you with access to your information so you can review and verify

its accuracy and completeness and request changes to the information.

• Make any necessary updates to your personal information.

10. We respond to your questions, concerns and complaints about privacy.

Donald’s Ducts & Metal Art responds in a timely manner to your

questions, concerns and complaints about the privacy of your personal

information and our privacy policies and procedures.

How to contact us:

• by calling our Privacy Officer, Don Hood, at 902-324-4663

• by email to donhood@hotmail.ca

• by mail to Donald’s Ducts & Metal Art, 206 Alton Loop Road, Stewiacke, N.S.

B0N2J0